Privacy Policy

1 Definitions and Scope of Application

In this Policy, "personal information" refers to any information that can directly or indirectly identify an individual — such as name, mobile number, email address, national ID details, financial transaction details, and similar data. "Processing" refers to any operation performed on data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, or deletion.

This Policy applies to all digital services, mobile applications, websites, and direct customer communications of tk999. It remains in effect even when services are accessed from outside Bangladesh. The minimum age to use tk999's services is 21 — no information is collected from anyone under this age, and such use is strictly prohibited.

2 Information We Collect

2.1 Information Provided at Registration

We store the information you provide when creating an account at tk999. This includes:

• Full name
• Mobile number
• Email address
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and Device ID
• Browser type and operating system
• Date and time of access to the service
• List of pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

For financial security and fraud prevention, we keep records of your deposits, withdrawals, and betting activity. This information is not shared with any third party for commercial purposes.

3 Purpose of Data Collection

tk999 uses your information for the following specific purposes:

• Account Management: To create your account, verify your identity, and ensure secure login.
• Financial Transaction Processing: To complete deposits and withdrawals smoothly and to verify transaction security.
• Customer Support: To answer your questions and provide assistance in resolving issues via live chat and email.
• Bonuses and Promotions: To deliver relevant offers to eligible members and to apply applicable bonuses.
• Security and Fraud Prevention: To detect unusual activity and keep accounts secure.
• Responsible Gaming: To identify patterns of risky behaviour and provide necessary support. Our Responsible Gaming programme is run for this purpose.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve platform performance.

4 Data Storage and Security Measures

4.1 Technical Security

tk999 uses industry-standard security technology to keep your information protected. All sensitive data is transferred via SSL encryption. Data is stored at the server level using AES-256 encryption technology. Firewalls and intrusion detection systems remain active at all times to prevent unauthorised access.

4.2 Administrative Security

Only designated and trained staff have access to your personal information. A log is kept of every access, and regular internal audits are conducted. Staff receive regular training on data protection.

4.3 Retention Period

Necessary information is retained for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal requirements and resolve disputes. Once that period ends, the information is securely deleted or transformed so that it is no longer identifiable.

5 Sharing Information with Third Parties

tk999 never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in the following specific situations:

• Payment Processors: Necessary information is shared with the relevant financial institutions — bKash, Nagad, Rocket, or bank transfer providers — to complete transactions.
• Technology Service Providers: Technology companies that assist in operating the platform may use limited information under strict confidentiality agreements.
• Legal Requirements: Information may be provided pursuant to a court order from a competent court or a lawful request from a law enforcement agency.
• Fraud Investigations: Necessary information may be provided to the relevant authorities in the investigation of serious fraud or criminal activity.

When sharing information with third parties, only the minimum information necessary to fulfil that purpose is provided.

6 Cookies and Tracking Technologies

The tk999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

6.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security — they cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect statistical information to help us understand which parts of the site are used most.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the service to not function properly.

7 Your Rights

As a tk999 member, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be possible where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information in certain cases.
• Right to Data Portability: The right to request that your information be provided in a structured, readable format.

To exercise these rights, please contact our support team. We aim to respond to your request within 30 business days. You can also visit our FAQ section for answers to common questions.

8 Identity Verification Process

Account verification (KYC) at tk999 is an important process that ensures the security of your account and helps prevent fraud. Documents submitted during verification are stored with the highest level of security and are not shared with third parties outside of the authorities or legal requirements.

Detailed information about the verification process and the list of documents required for the withdrawal process can be obtained from our support team.

9 Protection of Minor Users

21+ All tk999 services are for persons aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21. If it becomes known that information from a minor has been inadvertently collected, it is deleted immediately and the associated account is closed.

If a parent or guardian suspects that their minor child has used tk999, please contact our support team immediately.

10 Changes to the Policy

tk999 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you via your registered email address or through a notice on the platform. Continued use of the service after any changes will be taken to mean that you have accepted the updated policy.

Previous versions of the policy can be provided by our support team upon request. Please also visit our About Us page for a clear understanding of the overall terms of service.

11 Response to Data Breaches

If a data breach occurs that may put your personal information at risk, tk999 will notify you as soon as possible. Our security team monitors systems around the clock and is ready to address any unusual activity immediately.

In the event of a breach, we: determine the nature and extent of the incident; notify affected users as quickly as possible; take the necessary remedial measures; and strengthen security to prevent recurrence.

12 International Data Transfers

tk999 primarily provides services in Bangladesh. However, due to technical infrastructure requirements, some data may be processed or stored on servers in other countries. Regardless of where data is located, the protection standards set out in this Privacy Policy apply equally.

For international data transfers, we ensure that the destination country has adequate data protection measures in place and that the transferring third party is contractually bound to comply with our privacy standards.

13 Contact Us on Data Protection

You can send us any questions, complaints, or requests to exercise your data rights regarding the Privacy Policy through the channels below. Our support team is available 7 days a week, 24 hours a day to respond in both Bengali and English.